Our order processing cut-off time: 4:00 am EST on business day. Orders placed after 4:00 am on business days will be processed on the next business day, weekend or holiday orders, We will process it immediately on the next business day, we are sorry if this causes you any trouble!
Normally orders will ship within 1-3 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments.
United States / Australia / New Zealand / Canada / United Kingdom:
3.Transit Time: 10-35 business days shipping $7.99 (free Shipping on orders over $60 )
For US standard delivery use your US postal mailing address. For Express shipping use a physical address (no US PO boxes).
For Alaska and Hawaii: Packages to Alaska or Hawaii will take additional transit time. FedEx Service Alerts
For U.S. Territories and APO/FPO/DPO: Orders shipping to U.S. Territories and APO/FPO/DPO sites generally take additional transit time. Military APO/FPO/DPO Mail has unique transportation and handling requirements, which result in extended standard delivery time for online orders. Because Military APO/FPO/DPO Mail is transported outside of the U.S. to overseas locations, normal transit times are generally extended, causing longer delivery windows.
We support order cancellation without reason, but please note that we only accept cancellation applications within 6 hours after placing the order, and we will no longer accept cancellation applications for orders that exceed 6 hours. Please do drop us an email at [email protected] as soon as possible if you'd like to Cancel order that you have just made.
Thank you for shopping at OliveWigs.com. To provide you with additional peace of mind, we also offer a comprehensive 14 Days Returns guarantee. But just in case you're not 100% satisfied, we've made the return process super easy. Please contact us at [email protected] Items that can be returned/refund or exchanged within 14 days of receiving must follow the criteria as below:
Faulty items damaged/broken, or soiled upon arrival.
Items received in the incorrect style/color.
The item is intact in its original packaging.
Items are brand new and not used.
NOTE:If you are not satisfied with the wig you ordered, we support returns and exchanges. Items must be sent back within 14 days of receipt in new condition. Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free, repackaged in the same manner as received. We do not provide return labels for returning items.
If you are not sure if you are eligible for a return or exchange, please contact us at [email protected] Please return the product and related accessories back to the original packaging and related gifts also need to be returned together, thank you!
If OliveWigs is responsible for shipping the wrong/ damages/ missing item or size, we will allow a refund. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement.
Please contact us and include the following information if possible:
Your order number. You'll find it in your order confirmation email.
A picture of the wrong/ damages/ missing product, and if you can, record a video for us.This'll help us make sure others don't face the same problem if there's been a mistake in the warehouse.
NOTE: Products returned due to discrepancies in description will not charge any fees to consumers. All costs (including freight, etc.) caused by quality problems are borne by us.
Please note customers are fully responsible for choosing the right product during the checkout. If the customer chooses the wrong item or the wrong size or if you are not satisfied with our products, customers can return the item to us to get the refund(product price only). Return shipping costs are the responsibility of the customer
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Promotional free items of the product being returned must also be sent back; otherwise, retail value will be charged. Discounts from promotions and carrier's shipping cost will be deducted from the returned item(s). If you return any items from an order that received FREE SHIPPING, FLAT RATE SHIPPING the carrier cost that Olivewigs.com covered will be reversed and deducted from your return .
UNDELIVERABLE & REFUSED PACKAGES
Refused or undeliverable packages are subject to return shipping costs that may vary by shipping method used in the original order. If you decide not to have your order re-delivered back to you, you will receive a refund. The original shipping cost and the undeliverable charge from the courier will be deducted from the refund.
It usually takes 3-7 days for your refund to be returned to your account, please be patient. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].
We respect and are committed towards protecting your privacy. Publishing, selling or renting any personal data or information to any third party is against our ethic.
In the course of registering for and availing various services we provide from time to time through our website (Website, telephone search, SMS and WAP) or any other Media medium in which olivewigs.com may provide services you may be required to disclose your name, residence address, email address, telephone number and similar Personal Information.
The Personal Information is used for two general purposes: to process your order, and to provide you with the best possible services. Unless otherwise stated explicitly, this Policy applies to Personal Information as disclosed on any of the Media.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
You acknowledge that you are disclosing Personal Information voluntarily. Prior to the completion of any registration process on our website or prior to availing of any services offered on our website if you wish not to disclose any Personal Information you may refrain from doing so; however if you don't provide information that is requested it is possible that the registration process would be incomplete and/or you would not be able to avail of our services.
We promise that we will not sell or rent your personal information to third parties for their marketing purposes. Personal Information may be shared only under one or more of the following circumstances: (a) If we have your consent or deemed consent to do so; (b) If we are compelled by law (including court orders) to do so.
We give you the ability to edit your account information and preferences at any time. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
While we strive to use a commercially acceptable means to protect the personal information you provide, we cannot guarantee its security. Therefore, you acknowledge and agree that we assume no liability regarding the theft, loss, alteration or misuse of personal or other information or Content, including, without limitation, such information that has been provided to third parties or other users, or with regards to the failure of a third party to abide by the agreement between us and such third party.
Further, you have the right to refuse any marketing email from us in future.