We process orders betweenMonday and Friday. Orders will be processed within2 business daysof ordering and shipped out the next day after the processing day. All orders are shipped with the tracking number so you can track it every step of the way!
We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 90-day guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Buying items online can be a daunting task, so we want you to realize that there is an absolute ZERO risks in buying something and trying it out. If you don't like it, no hard feelings we'll make it right. We haveEmail Support. Please contact us if you need assistance.
Know how to comb or brush the wig; never start with the crown when combing the wig, always start with the ends of the wig then comb up to the middle sections and finally the crown to avoid frizz and keep your wig in shape.
Avoid soaking the wig fully in water; Wigs take longer than human hair to dry so when you soak the wig in water it will be hard for you to dry it hence making you resort to desperate measures like blow drying which destroys your wig.
Always use wig shampoo to wash the wig;why should you use natural hair on the shampoo when there is shampoo made specifically for wigs. Try DeMert Wig & Weave System Shampoo for Natural and Synthetic Hair 8 oz it is great for wigs because it cleans and conditions your wig. .
Do not use bleaches or color on your wig;avoid applying color to your wig because unlike natural hair, wigs do not have access to natural moisture from your scalp so if you do not apply color or bleach the wig because the fiber is not strong enough to with stand bleach.
For US standard delivery use your US postal mailing address. For Express shipping use a physical address (no US PO boxes).
1.Order Processing Time：1-3days( Processing time will be longer in holidays)
2.Shipping Method: 4PX, Yanwen, DHL,USPS
3.Standard shipping: 10-35 business days shipping $7.99 (free on orders $60 +)
Note for Alaska and Hawaii: Packages to Alaska or Hawaii will take additional transit time. FedEx Service Alerts
Note for U.S. Territories and APO/FPO/DPO: Orders shipping to U.S. Territories and APO/FPO/DPO sites generally take additional transit time. Military APO/FPO/DPO Mail has unique transportation and handling requirements, which result in extended standard delivery time for online orders. Because Military APO/FPO/DPO Mail is transported outside of the U.S. to overseas locations, normal transit times are generally extended, causing longer delivery windows.
If for any reason you are not satisfied with an item purchased from Olivewigs.com, you must email us at [email protected] for return authorization. Make sure to include your order number AND return number with the returned package. Discontinued items, Clearance items, Special Wholesale Orders do not qualify for a return. These items can be identified with hyphens at the beginning of the name such as dis-, sale-, and/or with a price ending 90 cents. They can also be distinguished by having hard brackets at the end of the name such as [S], [D], or any other letters.
MISTAKE OR FAULTY CLAIMS Please inspect your order upon reception and contact us immediately within 24 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Quality control inspections performed before the product is shipped.
STANDARD RETURN POLICY NOTE: Under no circumstance should the wig or hair extension be altered (such as cutting or ripping the lace) or be worn by the buyer. If the item (wig or hair extension) has been altered or has been worn, then you have indicated that you will be keeping the item and we WILL NOT be able to accept a return.
Items must be sent back within 30 days of receipt in new condition. Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free, repackaged in the same manner as received. We do not provide return labels for returning items.
If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred because of returning or refusing package acceptance. REFUNDS Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Promotional free items of the product being returned must also be sent back; otherwise, retail value will be charged. Discounts from promotions and carrier’s shipping cost will be deducted from the returned item(s). If you return any items from an order that received FREE SHIPPING, FLAT RATE SHIPPING the carrier cost that Olivewigs.com covered will be reversed and deducted from your return. UNDELIVERABLE & REFUSED PACKAGES Refused or undeliverable packages are subject to return shipping costs that may vary by shipping method used in the original order. If you decide not to have your order re-delivered back to you, you will receive a refund. The original shipping cost and the undeliverable charge from the courier will be deducted from the refund.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
We respect and are committed towards protecting your privacy. Publishing, selling or renting any personal data or information to any third party is against our ethic.
In the course of registering for and availing various services we provide from time to time through our website (Website, telephone search, SMS and WAP) or any other Media medium in which olivewigs.com may provide services you may be required to disclose your name, residence address, email address, telephone number and similar Personal Information.
The Personal Information is used for two general purposes: to process your order, and to provide you with the best possible services. Unless otherwise stated explicitly, this Policy applies to Personal Information as disclosed on any of the Media.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
You acknowledge that you are disclosing Personal Information voluntarily. Prior to the completion of any registration process on our website or prior to availing of any services offered on our website if you wish not to disclose any Personal Information you may refrain from doing so; however if you don't provide information that is requested it is possible that the registration process would be incomplete and/or you would not be able to avail of our services.
We promise that we will not sell or rent your personal information to third parties for their marketing purposes. Personal Information may be shared only under one or more of the following circumstances: (a) If we have your consent or deemed consent to do so; (b) If we are compelled by law (including court orders) to do so.
We give you the ability to edit your account information and preferences at any time. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
While we strive to use a commercially acceptable means to protect the personal information you provide, we cannot guarantee its security. Therefore, you acknowledge and agree that we assume no liability regarding the theft, loss, alteration or misuse of personal or other information or Content, including, without limitation, such information that has been provided to third parties or other users, or with regards to the failure of a third party to abide by the agreement between us and such third party.
Further, you have the right to refuse any marketing email from us in future.